Terms & Conditions

You must be at least 18 years old and capable of entering into a legally binding contract to create an account on the App. By registering, you represent that you are a resident, owner, tenant, authorized management committee member, security staff member, or vendor of a Society that uses the App, and that all information you provide is accurate and current.

• Accurate Information: you agree to provide true, accurate, and complete information during registration and to keep it updated, including your unit/flat number, contact details, and role within the Society.
• Account Credentials: you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at core@zlts.org if you suspect unauthorized use of your account.
• One Account per Person: each individual should maintain a single account corresponding to their verified identity and role, unless otherwise permitted by the Society.
• Society Approval: certain roles (such as resident, tenant, staff, or vendor access) may require approval or verification by the Society's management committee before full access is granted.

To confirm the identity of residents, tenants, and vendors and to enable secure digital approvals within the App, Puresect uses MEON Technology, a third-party KYC verification provider, as described in our Privacy Policy.

• KYC Requirement: the Society may require you to complete KYC verification (including submission of a government-issued ID and a live photo/selfie) before your account is activated or before you are granted access to certain features.
• Digital Approvals/E-Signatures: once your identity is verified, you may use the App to digitally approve Society resolutions, visitor pre-approvals, or agreements. You acknowledge and agree that actions taken using your verified, authenticated account carry the same legal effect as your physical signature or approval, to the extent permitted by applicable law.
• Accuracy of Verification Data: you are responsible for ensuring that documents and information submitted for KYC verification are genuine, accurate, and belong to you. Submitting false, forged, or another person's identity documents is strictly prohibited and may result in immediate suspension or termination of your account and reporting to the Society and/or law enforcement.
• Vendor and Tenant Verification: vendors and tenants may be required to independently complete KYC verification through MEON Technology as a condition of onboarding or continued access, at the Society's discretion.

Before a Society is onboarded onto the Puresect platform and gains access to the Services, the Society's Managing Committee is required to submit the following documentation to us. We reserve the right to request additional documents or clarifications as necessary to complete onboarding, and to decline or defer onboarding until satisfactory documentation is received.

Committee Board Resolution

A duly passed resolution of the Managing Committee of the Society, on the official letterhead of the Society, specifically:

• authorizing the onboarding of the Society on the Puresect platform;
• approving the subscription to the Services and associated financial obligations;
• authorizing the designated signatories to execute this Agreement and complete all related formalities, including digital authentication and eSign;
• bearing the names, designations, and signatures of the committee members, with wet signatures and Society seal, wherever applicable.

The App allows residents to pre-approve visitors, deliveries, and vehicles, and allows security staff to log entries and exits at the gate.

• You are responsible for the accuracy of visitor details you enter and for any approvals you grant.
• Security staff use of the App to log visitor, delivery, or vehicle information is performed on behalf of, and at the direction of, the Society.
• We are not responsible for the conduct of any visitor, delivery personnel, or third party admitted to the Society premises, whether or not their entry was logged or approved through the App.

The App is a record-keeping and communication tool; it does not replace the Society's own security protocols, personnel, or physical access-control measures, and the Society remains responsible for on-ground security decisions.

• Payment Processing: maintenance charges, utility bills, amenity bookings, and other payments made through the App are processed by our third-party payment gateway partners, Razorpay and PayU. Your use of these payment services is also subject to Razorpay's and PayU's own terms of service.
• Accuracy of Billing: billing amounts, dues, and invoices are generated based on data provided by the Society's management committee. Disputes regarding the accuracy of charges should be raised with the Society; we facilitate payment collection but do not set or control Society charges.
• Payment Confirmation: a payment is considered complete only upon confirmation from the relevant payment gateway. We are not liable for delays, failures, or reversals caused by the payment gateway, your bank, or your payment instrument.
• Refunds: refunds, where applicable, are subject to the Society's refund policy and the payment gateway's processing timelines. We do not guarantee refunds for payments made in error; such requests should first be raised with the Society and, where relevant, with us at core@zlts.org.
• No Storage of Payment Credentials: we do not collect or store your full card number, CVV, UPI PIN, or net-banking credentials; these are entered directly into the payment gateway's secure interface.

Vendors and service providers (such as plumbers, electricians, housekeeping agencies, and contractors) may register on the App to offer services to the Society or individual residents.

• We do not employ, control, or supervise vendors, and we do not guarantee the quality, safety, timeliness, or legality of any vendor's services.
• Any agreement for services, including pricing and scope of work, is strictly between the resident/Society and the vendor.
• Vendors are independently responsible for complying with applicable laws, licenses, and the Society's rules, and for completing any KYC verification required for onboarding.
• We are not a party to, and assume no liability for, disputes arising between residents/the Society and vendors.

The App enables the Society's management committee to issue notices, circulars, and polls, and enables residents to raise complaints and helpdesk tickets. You agree to use these features responsibly and not to post false, misleading, defamatory, or unlawful content.

You agree not to:

• Use the App for any unlawful purpose or in violation of any applicable law or regulation.
• Impersonate any person or entity, or submit false identity, KYC, vehicle, or vendor information.
• Upload or transmit content that is defamatory, obscene, harassing, threatening, or infringes any third party's rights.
• Attempt to gain unauthorized access to other users' accounts, Society data, or our systems.
• Reverse-engineer, decompile, scrape, or interfere with the App's normal operation or security features.
• Use the App to send unsolicited communications or spam to other users.
• Misuse visitor, staff, vendor, or resident data obtained through the App for any purpose outside the App's intended use.

We reserve the right to investigate suspected violations and to suspend or terminate accounts that breach this section.

The App, including its software, design, logos, trademarks, and content (excluding user-submitted content and Society-specific data), is owned by ZLTS LLP or its licensors and is protected by applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the App for its intended purpose. You may not copy, modify, distribute, sell, or lease any part of the App without our prior written consent.

You retain ownership of content you submit (such as complaint descriptions, photos, or documents), but grant us a licence to use, store, and process it as necessary to provide the App's services, consistent with our Privacy Policy.

The App integrates with third-party service providers, including Razorpay and PayU (payment processing) and MEON Technology (KYC verification), as described in our Privacy Policy. Your use of these integrated services may also be subject to those providers' own terms and privacy policies. We are not responsible for the acts, omissions, or service levels of independent third-party providers, though we take reasonable care in selecting partners that meet applicable security and regulatory standards.

THE APP IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED AND ERROR-FREE OPERATION. WE DO NOT GUARANTEE THAT THE APP WILL BE FREE FROM ERRORS, VULNERABILITIES, OR INTERRUPTIONS, OR THAT VISITOR, GATE, KYC, OR PAYMENT RECORDS WILL BE ENTIRELY ACCURATE, AS THESE DEPEND IN PART ON INFORMATION ENTERED BY USERS, SOCIETY STAFF, AND THIRD-PARTY SERVICE PROVIDERS.

The App is a tool to support Society administration and does not substitute for the Society's own security, legal, financial, or governance decisions and responsibilities.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZLTS LLP SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, REVENUE, OR PROPERTY, ARISING FROM OR RELATED TO YOUR USE OF THE APP, INCLUDING ANY SECURITY INCIDENT, UNAUTHORIZED GATE ENTRY, PAYMENT FAILURE, VENDOR DISPUTE, OR KYC VERIFICATION OUTCOME, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE APP SHALL NOT EXCEED THE AMOUNT, IF ANY, PAID BY YOU TO US FOR USE OF THE APP IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Nothing in these Terms limits any liability that cannot be excluded or limited under applicable law.

You agree to indemnify and hold harmless ZLTS LLP, its officers, employees, and partners from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the App, your violation of any law, or your infringement of any third party's rights, including any false information or documents you submit for KYC verification.

• By You: you may stop using the App and request deletion of your account at any time, subject to the Society's record-keeping requirements described in our Privacy Policy.
• By Us: we may suspend or terminate your access to the App, with or without notice, if we reasonably believe you have violated these Terms, provided false KYC or identity information, engaged in fraudulent or unlawful conduct, or if required to do so by the Society or applicable law.
• Effect of Termination: upon termination, your right to use the App ceases immediately. Provisions that by their nature should survive termination (including Sections 10, 12, 13, 14, and 17) will survive.

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the details of the Grievance Officer are provided below. If you have any complaints or concerns regarding the App or content on it, you may contact:

These Terms are governed by the laws of India. Subject to any mandatory consumer protection or other rights you may have under applicable law, courts at the location of our registered office shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms or the App. We encourage you to first raise any dispute with us at core@zlts.org so we can attempt to resolve it informally.

We may update these Terms from time to time to reflect changes in our services, business practices, or legal requirements. We will notify you of material changes through the App or by other reasonable means, and will update the "Effective Date" above. Your continued use of the App after changes take effect constitutes acceptance of the revised Terms.

• Entire Agreement: these Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the App, and supersede any prior agreements.
• Severability: if any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.
• No Waiver: our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
• Assignment: you may not assign or transfer your rights under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force Majeure: we are not liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, internet or telecommunications failures, or government action.

If you have questions about these Terms, please contact: